Effective date: 2024-04-18
At Windowsonline.ca which is operated by Qsmart LTD, we are committed to protecting your privacy and ensuring that your personal information is handled in a safe and responsible manner. This Privacy Policy outlines how we collect, use, and safeguard your information when you visit our website, use our services, or interact with us.
Information We Collect
We collect information to provide better services to our customers. The types of information we collect include:
Personal Information
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- Name: To personalize our communications with you.
- Contact Information: Including email address, phone number, and mailing address to send you updates, offers, and respond to your inquiries.
- Demographic Information: Such as your location, preferences, and interests to better understand our customer base and improve our services.
Non-Personal Information
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- Browser and Device Information: Including IP address, browser type, operating system, and device type to enhance your browsing experience.
- Usage Data: Information about how you use our website, including pages visited, time spent on each page, and other analytical data to improve our site’s functionality and content.
How We Use Your Information
We use the information we collect for various purposes, including:
Service Delivery
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- Providing Services: To deliver the products and services you request, including processing orders and arranging installations.
- Customer Support: To provide you with customer support and respond to your inquiries.
Communication
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- Marketing and Promotions: To send you promotional materials, newsletters, and other communications regarding our products and services.
- Transactional Communications: To communicate with you about your orders, appointments, and other service-related information.
Improvement and Personalization
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- Website Improvement: To analyze how our website is used and improve its functionality and content.
- Personalization: To personalize your experience on our website and tailor our offerings to your preferences and interests.
Legal Compliance
Legal Obligations: To comply with legal obligations and protect our rights, property, and safety, as well as those of our customers and the public.
Sharing Your Information
We do not sell, trade, or otherwise transfer your personal information to outside parties except in the following circumstances:
Service Providers
We may share your information with trusted third-party service providers who assist us in operating our website, conducting our business, and providing services to you, such as:
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- Payment Processors: To process payments for products and services.
- Delivery and Installation Partners: To deliver and install our products.
- Marketing Partners: To help us with marketing and promotional efforts.
Legal Requirements
We may disclose your information if required to do so by law or in response to valid requests by public authorities, such as:
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- Compliance with Laws: To comply with applicable laws, regulations, or legal processes.
- Protection of Rights: To protect and defend our rights, property, and safety, as well as those of our customers and the public.
Security of Your Information
We implement a variety of security measures to maintain the safety of your personal information, including:
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- Data Encryption: Using secure encryption technology to protect sensitive information transmitted online.
- Access Controls: Restricting access to personal information to authorized personnel only.
- Security Protocols: Regularly updating our security practices to protect against unauthorized access, alteration, disclosure, or destruction of your information.
Your Choices and Rights
You have certain rights regarding your personal information, including:
Access and Correction
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- Access: You can request access to the personal information we hold about you.
- Correction: You can request correction of any inaccurate or incomplete information.
Marketing Communications
Opt-Out: You can opt-out of receiving marketing communications from us at any time by following the unsubscribe instructions provided in our emails or by contacting us directly.
Data Deletion
Deletion: You can request the deletion of your personal information, subject to certain legal obligations or exceptions.
Cookies and Tracking Technologies
We use cookies and similar tracking technologies to enhance your experience on our website, including:
Types of Cookies
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- Essential Cookies: Necessary for the operation of our website.
- Performance Cookies: To collect information about how visitors use our website.
- Functionality Cookies: To remember your preferences and enhance your user experience.
- Targeting Cookies: To deliver relevant advertising to you.
Managing Cookies
You can manage your cookie preferences through your browser settings. However, disabling cookies may affect the functionality and performance of our website.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any significant changes by posting the new Privacy Policy on our website and updating the effective date at the top of this page.
Contact Us
If you have any questions or concerns about this Privacy Policy or our privacy practices, please contact us: